The low rating is due to administration and management. Right from nursing management to top management the interaction I have had has been negative. Every question has been met with negative and defensive responses. It would appear that lack of managerial training has resulted in a situation where they dont respond with a professional business attitude and obliviously feel every question is a personnel attack directed toward them. Very good at posturing and being defensive.Nurses will move patients from room to room and not move all belongings. Family member could not find wallet with health card and small amount cash. Bare essential. Turns out it was in room he was moved from 3 days prior in night stand with hearing aids and few other personnel items. Room already occupied by new patient.
My dad was in the hostpital for four day he lost 25 pounds from not feeding and mist 5 uv needles so they sent him to Gray nuns.
I waited at bonnyville hospital for 4 hours to see a doctor and finally left and come to cold lake. I waited less than a hour they were excellent. If you live in bonnyville and want to see a doctor go yo the local vet shop and you will get better service there.
The receptionists are possibly the worst people I have ever seen in customer service. Walked in and stated I hurt my knee and needed to go to emergency and she proceeded to tell me that she was not a doctor and it didnt do any good to tell her my symptoms. Carrying on with a fierce attitude and condescension as if she was extremely annoyed that someone would need direction to get to the emergency room for medical attention in a hospital. Youd almost think you walked into a tattoo shop by mistake and asked to see the doctor. Her demeanor however is perfectly matched with the competence of the rest of the hospital as a whole. If you walked out of this hospital and walked into one that is actually good, youd swear you walked onto the set of a futuristic movie. Full of technological advancements and intelligent people the cold lake healthcare center has never dreamed of...Its survival of the fittest in cold lake. Because if you get hurt or sick, there is little hope for you in this place.
I would rate this hospital, their staff, and administration lower if I could. Your better off visiting Bonnyville.
Cold Lake Healthcare Centre is a Canadian Hospital based in Cold Lake, Alberta. Cold Lake Healthcare Centre is located at 314 25 St, Cold Lake, AB T9M 1G6, Canada.
Please contact with Cold Lake Healthcare Centre using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Cold Lake Healthcare Centre opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
You Might Also Consider